Effective Date: 22/05/2023
This Refund Policy describes the conditions under which refunds are issued for products and services provided by Sitekit (the “Service” or “Sitekit”). By using Sitekit, you agree to the terms outlined in this policy.
1. Refund Eligibility
We offer refunds under the following conditions:
Technical Issues: If you experience technical issues that prevent you from using our Service, and our support team is unable to resolve the issue to your satisfaction within a reasonable timeframe.
Cancellation: If you cancel a subscription or service within the specified cancellation period, which may vary based on the subscription type.
2. Non-Refundable Items
The following items are non-refundable:
Free Trials: Any charges incurred during a free trial period are non-refundable.
Customized Services: Services or products that have been personalized or customized for you are non-refundable.
3. How to Request a Refund
To request a refund, please contact our customer support team at [email protected]. You may be asked to provide specific information related to your purchase.
4. Refund Processing
Upon approval of a refund request, we will initiate the refund. Refunds are typically processed using the original payment method, and it may take several business days for the refund to appear in your account.
5. Cancellation of Subscriptions
If you wish to cancel a subscription, you may do so by contacting our customer support. Cancellation terms, including whether a pro-rata refund applies, will depend on your subscription plan.
6. Changes to this Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be effective immediately upon posting on the service. Your continued use of Sitekit after changes to the policy constitutes your acceptance of the updated policy.
7. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at [email protected]